Core Service Specialist (Radiology)

Johns Hopkins is a world-renowned leader in patient care, serving the greater Baltimore community and patients from all across the globe. Our friendly and knowledgeable staff teams provide support throughout our many specialty departments and centers, from primary visits to emergency care.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Tuition Assistance
• Affordable and comprehensive benefits package

General Summary:

• Serve as a team leader and mentor for junior staff members. Identifies, analyzes and develops solutions to improve team related issues. Coordinate complex financial workup for consultations, ancillary and other related services per clinical scheduling protocols. Oversees the preregistration process to completion which will include insurance verification, referral/authorization, precertification (when applicable), financial work-up, financial collection, informing patient of all financial liabilities and inputting documentation into appropriate computer systems for inpatient and outpatient services. Serves as a resource for patients and physicians to contact regarding financial inquiries within JHMI. Serves as patient advocate to ensure patients have access to the appropriate clinical services. Provide patients with educational material and physician information. Also provide directions to other affiliates and clinical locations when necessary. May be asked to perform scheduling functions when required. Maintains financial records according to departmental protocol.

Minimum Qualifications:

• A.A. degree required (or 3 – 4 years equivalent work-related experience may be substituted); B.A. degree preferred.
• Three (3) years related medical office, hospital, medical call center or similar customer service environment. Extensive medical insurance processing; medical billing experience preferred.
• Comprehensive medical and insurance terminology; comprehensive knowledge of hospital and physician referral protocols; comprehensive knowledge of medical insurance plans, billing and regulations, especially managed care plans.
• EPIC certification is required within 90 days.

Salary Range: Minimum 22.33/hour - Maximum 36.86/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.