Patient Access Supervisor - PEDS

As the Patient Access Supervisor, you'll:

• Train and coach Patient Access Specialists.
• Monitor activity for quality and productivity.
• Analyze call metrics and monitoring data and produce agent feedback and management reports.
• Coordinate the development of, review and implement departmental scheduling protocols.
• Demonstrate competency and appropriate usage of Avaya Call Management System (CMS).
• Be responsible for selection and hiring, scheduling staff, performance management, employee time management and other record keeping.

What you'll bring:

• High School diploma or GED. Bachelor's preferred.
• 5+ years' related experience. Related experience includes positions such as Patient Access Lead, Sr. Patient Access Specialist, or Quality Partner.
• Ability to pass Annual Supervisor Certification from The Call Center School (TCCS) with a passing score of 80% or better within one year of employment start date or internal reassignment/transfer. 
• Excellent time management skills.
• Strong verbal and telephone communication skills.
• Knowledge of appointment scheduling applications (preferably the EPIC, Meditech or IDX systems) and medical insurance plans.
• Knowledge of training methodologies.