Senior Operations Intelligence Analyst (Office of Telemedicine)

Must be available to attend onsite meetings in Baltimore, MD, once a month. Healthcare experience is highly preferred. Epic experience is highly preferred.

The Senior Operations Intelligence Analyst is responsible for identifying, querying, analyzing, and presenting through reports and presentations, a variety of data to support quality and performance measurement initiatives throughout the Johns Hopkins Health System. This will require close collaboration with staff within the Office of Telemedicine, clinical departments, and many other analytic, quality, financial, and business planning groups throughout the system. Data and reporting support could encompass areas such as patient satisfaction survey programs, quality and patient safety reporting, clinical outcome performance tracking, asset utilization and measurement support, billing and compliance metrics, finance, business development, and others. The successful Senior Analyst will analyze and organize complex qualitative and quantitative operational, clinical, financial, and administrative data from multiple data sources, and synthesize results into meaningful reports and presentations regularly, leveraging Tableau tools, SQL querying, and Excel analysis, Epic reporting tools such as reporting workbench and radar, as well as other tools. Effectively supports the organization by maintaining quality requirements and functional design specifications, ensuring design and integration standards are met for assigned Johns Hopkins Health Systems telemedicine programs. They will leverage their skills working with large data sets, distilling data down into digestible information, for consumption by senior leadership and staff across the organization. They will serve as a resource and role model for other data analysts, and train other analysts and end-users on core analytic and reporting capabilities.

Participates in upgrading existing programs and includes requirements definitions, design, development, training, and support per the system life cycle methodologies and system development standards. Provides end-user support and collaborates with end users to provide workflow analysis to support departmental and organizational efficiencies, objectives, and goals while following applicable policies and procedures.

Specific Duties include but are not limited to: Maintaining and supporting existing programs. Testing and auditing billing and compliance metrics. Investigate and resolve telemedicine-related patient safety events and Help Desk tickets as assigned. Support system wide Go Live’s and provide post-Go-Live analysis for optimization. Optimize existing workflows and retrain staff when new functionality is available. Audit, review, inventory, and coordinate updating of training materials. Participate in upgrade testing and validation. Track and audit dashboard to ensure functionality and veracity.

Skills: High analytical ability to solve complex problems. Skilled in performing the work of a diversified staff in various hardware and software environments. Demonstrated ability to develop and communicate service level expectations and priorities to customers. Advanced interpersonal skills to interface effectively with department heads, employees, vendors, consultants, external partners, and internal staff. Excellent reporting skills for service level communication. Effective communication skills for interaction with staff, peers, and customers. Able to work on multiple programs simultaneously and reorganize priorities as needed. Kind under pressure.

Strong proficiency with Excel, manipulating large data sets, and synthesizing into digestible information.

Experience with querying relational databases as well as building dashboards and reports using business intelligence tools such as Tableau (preferred), MicroStrategy, SAP Business Objects, Cognos, etc.

Strong ability to work effectively with senior-level management and staff at all levels within an organization.

Experience with data manipulation, cleansing, and statistical analysis using tools such as SAS, R, Python, Power BI, and other tools.

Ability to clearly communicate complex and sensitive data to senior executives as well as peers.

Strong written and verbal communication skills, with the ability to tailor messages to individuals and audiences throughout the institution.

Strong organizational skills, with the ability to focus detailed concentrated effort on multiple projects and re-establish priorities as necessary.

Possesses initiative and ability to work independently while thriving in a setting requiring collaboration and teamwork for maximal efficiency and effectiveness.

Attention to detail that ensures follow-through on all initiatives implemented and all projects undertaken.

Ability to effectively respond to time-sensitive issues and meet deadlines.

Education: Requires a Bachelor's degree in Healthcare Administration, Education, Business Management, Information Systems, Statistics, or a related field. A master’s degree is preferred.

Preferred - Operations Certifications such as PMP, Agile, Lean Sigma, Six Sigma, etc.

Work Experience: Requires a minimum of five (5) years of experience in data analysis methods, workflow analysis, and implementation of new programs in a healthcare operations, administrative, clinical, or research setting. Project management skills and/or experience are a plus. MS Access and/or SQL Server database experience is a plus.

Salary Range: $34.41/hour - $56.82/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.