Supervisor Call Center

The Supervisor is responsible for the supervision and coordination of the activities of staff members engaged in handling service inquiries of providers, members and their benefit plans, received via incoming telephone calls, mail, internet (e-mail), etc. Participates and leads various department projects.

Requirements:

Education:

• Requires two years of college or equivalent work-related experience.
• Bachelor’s degree in business administration /management or related discipline preferred.

Work Experience:

• Requires at least 3-5 years of managed care or health insurance experience and/or experience in an inbound call center. Requires at least one year previous experience in a supervisory or senior/lead capacity.

Salary Range: Minimum 25.29/hour - Maximum 44.28/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.