Accounts Payable Customer Service Coordinator
Job Details
- Requisition #:
- 634263
- Location:
- Johns Hopkins Health System, Baltimore, MD 21201
- Category:
- Clerical and Administrative Support
- Schedule:
- Day Shift
The Accounts Payable Customer Service Coordinator has a solid understanding of accounts payable principles with strong analytical problem-solving skills. Highly organized and detail-oriented with the ability to work both independently and in a team environment. It is also important that you display excellent verbal and written communication skills and the ability to work under pressure in a high-volume environment.
Essential Functions:
- Assisting in the performance of routine administrative duties which include answering questions regarding departmental policies and procedures from internal and external customers
- Ensure invoice and vendor inquiries are handled in an accurate and timely manner
- Specializes in a specific area of accounting such as researching returned ACH and wire payments from various departments
- Maintains office workflow, performs daily check runs, tax payments, and special projects
- Check / remittance advice printing, sorting, and distribution
- Scanning/preparing all paper invoices to a third-party processor
- Reconcile vendor statements
- Review business processes for more streamlined and efficient processes
- Coordinate with different stakeholders to resolve incidents and ensure business requirements are being met
- Performs other duties as assigned to support AP Department
Required Qualifications:
- High School Diploma or equivalent (GED)
- 2+ years of experience in Accounts Payable or related customer service experience
- Highly responsive and conscientious
- Experience in direct dealings with customers and exhibits a strong customer service orientation
- Experience in AP automation workflow in a paperless environment
- Excellent verbal and written communication skills
- Excellent conflict resolution skills
- Able to work in a fast-paced volume environment
- Capacity to work remotely when required
- Possess excellent problem-solving and decision-making skills
- Ability to consistently meet deadlines and SLAs
- High degree of accuracy and attention to detail
- General knowledge of basic accounting functions
- Strong critical thinking skills
Preferred Qualifications:
- Experience with Microsoft Excel
- Knowledge of PO and Non-PO process
- Experience with Service Now Portal
- Experience with Serrala
- Working Knowledge of SAP
- Knowledge of payment processes (JPM & WF programs, USD & foreign currency)
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